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How i1rm Handles Your Personal Data

At i1rm, your personal data belongs to you — we collect only what we need to run your account, process payments via Touch 'n Go, GrabPay, Boost dan…

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i1rm How i1rm Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have questions about how your data is stored, want to correct inaccurate details, or wish to submit a deletion request, our privacy team is reachable through three direct channels.

Email Privacy Team Send your data request or correction notice to our dedicated privacy address at i1rm.onl. We acknowledge all emails within one business day and resolve most requests within two business days.
Live Chat Support Our live chat channel is available around the clock. Start a chat from any page on i1rm.onl and ask to be connected to the privacy-handling team for account data queries.
Written Request Form Submit a structured data request via the in-account form under Settings. This logs your request formally and triggers an automatic confirmation so you have a reference number for follow-up.
DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

Data protection at i1rm is built into how the platform operates day to day, not added as an afterthought.

Encrypted Data Storage

All personal data — name, contact details, payment identifiers — is stored using AES-256 encryption at rest. Keys are rotated on a scheduled basis, and no plain-text personal records are written to any log file.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can review and withdraw cookie consent at any time through the cookie preferences panel in your account settings.

Payment Data Isolation

Your Touch 'n Go, GrabPay, Boost and FPX payment references are stored in a separate, access-controlled vault. They are never combined with your browsing history or shared with game studios.

Account Access Security

Login attempts are monitored in real time. Unusual access patterns — such as a new device or location — trigger an automatic verification step before your account session continues, keeping your data under your control.

Data Retention Schedule

We delete inactive session logs every 90 days. Payment records required under Malaysian financial obligations are held for the statutory period, then permanently purged. You receive a confirmation email when deletion is complete.

Your Right to Request Changes

You may request a full export of your stored data, correct any field, or ask for complete deletion via the in-account form or by contacting our privacy team — all subject to what local law in Malaysia permits at the time of your request.

Your Privacy Questions Answered

The questions below cover the data rights and privacy concerns we hear most often from accounts in Malaysia. If your question is not listed here, use the live chat or email channel above — our privacy team handles data queries separately from general account support and can give you a specific written response.

We collect your name, email address, phone number and the payment identifiers associated with Touch 'n Go, GrabPay, Boost or FPX transactions. Device type and IP address are logged for security purposes only and are not used for marketing.

We do not sell your personal data. We share only what is required with payment processors like Touch 'n Go and GrabPay to complete transactions, and with fraud-detection services bound by the same data-protection standards we follow.

Payment transaction records are retained for the period required under applicable Malaysian regulations. Profile data and session logs are deleted within 90 days of account closure, unless a legal hold applies. You will receive confirmation when deletion is done.

Yes. Submit a data export request through the Settings form in your account or email our privacy team directly. We will compile and deliver your data file within two business days, subject to what local law permits.

We use session cookies for login continuity and analytics cookies to improve page performance. You can review active cookies and withdraw consent at any time from the cookie preferences panel — turning off analytics cookies does not affect your account access.

Contact our support team immediately via live chat on i1rm.onl. We will lock the account for review, investigate the access log, and notify you of our findings in writing within one business day of the report being received.

This policy applies to all accounts where access is available under local law. Eligibility to hold an account depends on applicable Malaysian law at the time of registration, and your data rights under this policy are consistent with those local requirements.

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